If your payment fails but the invoice can be recharged, we will send email notification of failed payment shortly after sending your invoice (recipience of an invoice is not confirmation of a successful charge).
To recharge an unpaid invoice, please do the following:
- Log in to your United Domains portfolio.
- Select Billing & Renewal.
- Check the details under Your Payment Method. If you need to update this information, click Update Credit Card and fill out the required fields.
- Click Save.
- Under Your Invoices, locate your unpaid invoice and click Recharge.
The charge attempt may take up to 60 seconds, so please be patient.